Qantas Airways Cancellation and Refund

Qantas Airways Cancellation and Refund

Cancellation Policy

Refundable Tickets: If you purchased a refundable ticket, you are eligible for a full refund if you cancel your flight within the terms and conditions of your ticket.

Non-refundable Tickets: For non-refundable tickets, a refund is not typically available. However, you may be able to receive a travel credit or use the value towards a future flight, depending on the circumstances.

Refund Eligibility: Refund eligibility is also influenced by factors such as the type of fare purchased, flight status, and whether the cancellation is initiated by the passenger or the airline.

Requesting a Refund

Online Request: You can request a refund via the Qantas Refund Request page.

Customer Service: If you need assistance, you can also contact Qantas Customer Service for support or to initiate a refund.

Phone (Australia): 13 13 13

Phone (International): +61 2 9691 3636

Refund Processing Time

Refunds are generally processed within 7-10 business days for credit card payments, and potentially longer for other methods.

It may take additional time for the refunded amount to appear on your statement.

Cancellation by Qantas

If Qantas cancels your flight, you are eligible for a full refund or the option to rebook on a different flight without additional charges.

Travel Credits

If your flight is canceled or you change your plans, Qantas may offer travel credits that can be applied towards future flights. These credits are usually valid for 12 months from the original booking date.

For more detailed assistance on cancellation and refund terms, please contact Qantas Airways directly at 13 13 13 or 61 7 3815 8000 if you're calling from outside Australia.