Austrian Airlines Cancellation and Refund

Austrian Airlines Cancellation and Refund

Austrian Airlines offers different cancellation and refund policies depending on your fare type and circumstances:

24-Hour Cancellation – If you book directly with Austrian Airlines, you can cancel within 24 hours for a full refund, as long as the departure is at least seven days away.

Refundable vs. Non-Refundable Tickets

Refundable tickets – Can be canceled for a refund.

Non-refundable tickets – Generally do not qualify for a refund unless Austrian Airlines cancels or significantly changes your flight.

How to Cancel and Request a Refund

Use the "My Bookings" section on the Austrian Airlines website.

Contact Austrian Airlines customer service.

Use the Austrian Chat Assistant "Maria" for help.

Refund Processing Time

Credit card refunds: Typically processed within seven working days.

Cash or check refunds: Usually processed within twenty working days.

Flight Cancellations by Austrian Airlines

You may be rebooked on another flight at no extra cost.

If you don’t accept the rebooking, you can request a full refund.

Third-Party Bookings – If booked through a travel agency or third-party site, you must contact them directly for cancellations and refunds.

Passengers are encouraged to check the specific fare rules on their ticket or contact Austrian Airlines for clarification.

For more detailed assistance on cancellation and refund terms, please contact Austrian Airlines Reservation and Information Hotline at +43 5 1766 1000 / 24-hour Service Hotline at +43 1 70148 1000.