Brussels Airlines Cancellation and Refund

Brussels Airlines Cancellation and Refund

Flight Cancellations by Passengers

Passengers can cancel their bookings, but cancellation fees may apply depending on the fare class and the timing of the cancellation. Refund eligibility and the amount depend on the fare conditions agreed upon at the time of ticket purchase.

Non-refundable tickets typically allow only the return of certain taxes and airport fees, if applicable. If the cancellation is made within 24 hours of booking and the departure is more than seven days away, a full refund may be possible without penalty, subject to airline policy.

Flight Cancellations by the Airline

If Brussels Airlines cancels a flight, passengers are generally entitled to either a full refund of the ticket price or rebooking on the next available flight to the same destination, in the same travel class, at no additional cost. In certain situations, the airline may also offer compensation, including meals, refreshments, or accommodation when delays extend beyond a reasonable time.

Refund Process

Refunds can be requested through Brussels Airlines' customer service channels or through the travel agency from which the ticket was purchased. Required information usually includes the booking reference, passenger identification, and original payment method. The processing time for refunds can vary but typically takes several days to a few weeks, depending on the payment method and volume of requests.

Additional Notes

For group bookings or promotional fares, cancellation and refund rules may differ. Passengers are advised to review their fare conditions thoroughly or consult Brussels Airlines directly before making any changes to their booking.

Passengers are encouraged to check the specific fare rules on their ticket or contact Brussels Airlines for clarification.

For more detailed assistance on cancellation and refund terms, please contact Brussels Airlines directly at +32 2 723 23 62 (24/7 in English).