Royal Brunei Airlines Cancellation and Refund

Royal Brunei Airlines Cancellation and Refund

Cancellation and Refund Policy

Voluntary Cancellations

Passengers wishing to cancel their booking can request a refund, subject to the fare conditions of their ticket.

Refund amounts depend on the ticket type - promotional or restricted fares may be non-refundable, while flexible fares typically allow partial or full refunds after deduction of any applicable fees.

Involuntary Cancellations

If Royal Brunei Airlines cancels or significantly reschedules a flight, passengers are generally offered the choice of rebooking to the next available flight at no extra cost or receiving a full refund.

Refund Process

Refunds must be requested through the original point of purchase. If the booking was made via the airline's website or ticket office, passengers can apply for refunds online or by contacting Royal Brunei’s customer service. Travel agency bookings must be handled through the agency.

Refunds are processed back to the original form of payment, and processing time can vary depending on the payment method and issuing bank.

Non-Refundable Fees

Certain service fees, such as credit card fees, insurance, or seat selection charges, may be non-refundable depending on the fare conditions.

Special Considerations

In the event of illness or bereavement, Royal Brunei Airlines may offer flexibility on cancellation fees, subject to supporting documentation and fare conditions.

Passengers are encouraged to check the specific fare rules on their ticket or contact Royal Brunei Airlines for clarification.

For more detailed assistance on cancellation and refund terms, please contact Royal Brunei Airlines directly at +673 221 2222 or email to brunei.callcentre@rba.com.bn.