Air China Lost & Found

Air China Lost & Found

If you've lost an item during your Air China flight or while at the airport, here's how you can proceed:

Reporting a Lost Item

Online: Visit Air China's official website and navigate to the "Delayed, Damaged, Lost Baggage Service" section. Here, you can access the "Missing Property Questionnaire" to report your lost item.

By Phone: Contact Air China's customer service for assistance with your lost item. The contact number is available on their official website.

After Reporting

Confirmation: After submitting your report, you will receive a confirmation email with a report number. Air China will search for your item and notify you of the outcome.

Timeframe: Unclaimed items are typically held for a certain period before being disposed of. It's advisable to contact Air China promptly to increase the chances of recovering your belongings.

Important Considerations

Liability: Air China's Lost and Found service is offered as a courtesy, and they are not liable for any missing property.

Third-Party Tracking: If you used a device like an Apple AirTag to track your item, you can share the location data with Air China to assist in locating your belongings. This feature is part of Apple's Find My app and is supported by several airlines.

It’s recommended to act quickly and contact the airline or airport Lost & Found as soon as possible to increase the likelihood of recovering your belongings.

For further information on lost items, please contact Air China Service and Sale Hotline at 95583 / 4008 100 999.