China Eastern Airlines Lost & Found

China Eastern Airlines Lost & Found

If you have lost an item during your journey with China Eastern Airlines, you can follow these steps to report and recover it:

At the Airport

Immediate Action

If you notice the loss while still at the airport, visit the Lost & Found office at the terminal or the China Eastern service counter right away. Provide a detailed description of the item, including where and when it may have been lost.

Onboard the Aircraft

Contact the Airline

If the item was left onboard after your flight, contact China Eastern’s local office at your arrival airport or call their customer service hotline. Give them your flight number, seat number, and a thorough description of the item.

Online Reporting

Some airports or China Eastern offices may allow you to report lost items online via a form or email. It’s advisable to check the official website or the airport’s Lost & Found page for guidance.

Claiming Your Item

Recovered items are typically stored at the Lost & Found office of the airport or the airline's station office. To claim your item, be prepared to present:

✔️ A valid ID

✔️ Flight details

✔️ A clear description or proof of ownership (e.g., photos or receipts)

Additional Tips

Perishable or hazardous items may not be stored.

Unclaimed items may be discarded or donated after a certain period based on airline or airport policies.

It’s recommended to act quickly and contact the airline or airport Lost & Found as soon as possible to increase the likelihood of recovering your belongings.

For further information on lost items, please contact China Eastern Airlines directly at +86 21 2069 5530.