China Eastern Airlines Cancellation and Refund

China Eastern Airlines Cancellation and Refund

China Eastern Airlines has a structured cancellation and refund policy designed to accommodate a variety of passenger needs.

The terms and conditions vary depending on the fare type, ticket class, and the channel used for booking.

Ticket Cancellation

Passengers can cancel their bookings through the China Eastern website, mobile app, or at any China Eastern ticketing office.

If the ticket was purchased through a travel agency or third-party website, cancellations must be processed through those channels. Cancellation requests should be made before the scheduled departure time.

Depending on the fare conditions, cancellation fees may apply. Some promotional or discounted tickets may be non-refundable. Fully flexible fares typically allow for free cancellations or lower penalty fees.

Refunds

Refunds are generally processed to the original form of payment. For credit card payments, it may take 7–20 business days for the refund to appear, depending on the bank. If tickets were purchased in cash or through travel agencies, customers must provide appropriate documentation and may need to visit the office in person.

Refund requests must be submitted within the ticket’s validity period, usually one year from the date of issue.

Involuntary Cancellations

In cases of flight delays, cancellations, or schedule changes initiated by China Eastern, passengers are entitled to a full refund or may choose to reschedule without penalty, depending on availability.

Passengers are encouraged to check the specific fare rules on their ticket or contact China Eastern Airlines for clarification.

For more detailed assistance on cancellation and refund terms, please contact China Eastern Airlines directly at +86 21 2069 5530.