XiamenAir Cancellation and Refund

XiamenAir permits ticket cancellations and refunds according to the conditions attached to each fare purchased.

XiamenAir Cancellation and Refund

Cancellation Policy

Voluntary Cancellation

Passengers may cancel reservations before departure through XiamenAir sales offices, customer service centres, airport ticket counters, authorised agents, or online booking channels where applicable.

Fare Rules

Refund eligibility depends on the ticket conditions associated with the purchased fare. Promotional and deeply discounted fares may include cancellation restrictions or substantial penalties.

Flexible fare categories provide greater modification and refund options.

Involuntary Changes

Passengers affected by flight cancellations, significant schedule adjustments, route changes, operational disruptions, or denied boarding situations may qualify for refunds or alternative transportation arrangements.

Refund Policy

Eligible Refunds

Unused tickets and partially used tickets may qualify for refund consideration according to fare regulations. Government taxes and airport charges may also be refundable where permitted.

Refund Method

Approved refunds are returned through the original payment channel used during purchase. Processing periods vary according to banking institutions, payment providers, and country-specific financial regulations.

Service Fees

Administrative charges, cancellation fees, and fare differences may be deducted where permitted by ticket conditions.

Upgrade and Ancillary Services

Refund treatment for seat upgrades, prepaid baggage, lounge access, and optional services depends on the circumstances of cancellation and the applicable service terms.

For further information on cancellation and refund policy, please contact XiamenAir Service Hotline at +86 592 222 6666 (7x24h) or contact your local air ticketing agent.