Croatia Airlines Cancellation and Refund

Croatia Airlines Cancellation and Refund

Voluntary Cancellations

If a passenger chooses to cancel a booking, the refund eligibility depends on the fare type. Fully flexible fares allow refunds, while discounted or promotional fares are often non-refundable or partially refundable after applying cancellation fees.

Involuntary Cancellations

If Croatia Airlines cancels or significantly delays a flight, passengers are usually offered the option of rebooking on the next available flight or receiving a full refund at no extra charge.

Refund Process

Refund requests should be submitted via the original point of purchase. If the booking was made through the Croatia Airlines website or sales office, refunds can be requested online or by contacting their customer service. For agency bookings, the request must be processed through the travel agency.

Refunds are returned to the original payment method. Processing times may vary depending on the method of purchase and the issuing bank.

Non-Refundable Fees

Some service charges such as seat reservations, handling fees, or credit card fees may not be refundable, even if the ticket is eligible for cancellation.

Special Considerations

In cases of medical emergencies, bereavement, or exceptional circumstances, Croatia Airlines may offer flexibility regarding cancellation fees, provided valid supporting documents are submitted.

Passengers are encouraged to check the specific fare rules on their ticket or contact Croatia Airlines for clarification.

For more detailed assistance on cancellation and refund terms, please contact Croatia Airlines directly at 072 500 505 (within Croatia only) / +385 1 66 76 555 (overseas) or email to contact@croatiaairlines.hr.