Scandinavian Airlines Cancellation and Refund

Scandinavian Airlines Cancellation and Refund

Scandinavian Airlines (SAS) provides flexible cancellation and refund options depending on the ticket type and fare conditions.

Cancellation and Refund Eligibility

SAS Go Light & SAS Go Smart: Non-refundable unless stated otherwise during booking.

SAS Go Pro & SAS Plus Smart: Partially refundable with applicable fees.

SAS Plus Pro & SAS Business: Fully refundable before departure.

24-Hour Risk-Free Cancellation

Passengers who book directly through SAS can cancel their tickets within 24 hours of purchase for a full refund, regardless of fare type.

Refund Process

Refund requests must be submitted through the SAS website, customer service, or the original booking agency.

Processing time varies, but refunds typically take 7 to 14 business days for credit card payments and up to 30 days for bank transfers.

Flight Disruptions and Involuntary Cancellations

If SAS cancels a flight, passengers are entitled to a full refund or rebooking at no extra cost.

Compensation may apply under EU Regulation 261/2004 for cancellations caused by the airline.

Non-Refundable Fees

Service fees, credit card surcharges, and optional add-ons (such as extra baggage) are usually non-refundable.

Passengers are encouraged to check the specific fare rules on their ticket or contact Scandinavian Airlines for clarification.

For more detailed assistance on cancellation and refund terms, please contact Scandinavian Airlines directly at +46 8 797 3010.