Aircalin Lost & Found

Aircalin Lost & Found

Aircalin provides assistance for passengers who lose personal belongings during their journey. Lost property handling depends on where the item was misplaced, including inside the aircraft cabin, airport facilities, or through checked baggage services.

Items Left on Board the Aircraft

Items discovered inside Aircalin aircraft after arrival are collected by cabin crew or ground handling personnel. The belongings are recorded and transferred to the appropriate airport service department or Aircalin representative for safekeeping.

Passengers who leave items onboard must provide relevant information when submitting a report, including flight number, travel date, seat location, description of the item, and passenger contact details.

Electronic devices, travel documents, and valuable belongings are handled under security procedures. Identification and proof of ownership are required before recovered items are returned.

Items Lost at the Airport

Belongings misplaced at airport facilities, including check-in counters, boarding areas, waiting zones, and security areas, are managed by the airport authority responsible for the location.

Aircalin assists passengers by confirming flight information and coordinating with airport personnel when necessary.

Passengers should report missing belongings as soon as possible because unclaimed property storage periods are determined by local regulations.

Baggage-Related Lost Property

Passengers whose checked baggage is delayed, missing, or damaged must report the issue immediately after arrival. Aircalin ground staff create a baggage irregularity report to begin tracing procedures.

Passengers must provide:

• Baggage claim tag number
• Flight details
• Passenger contact information
• Baggage description

The airline uses baggage tracing procedures to locate delayed luggage and provide updates during the search process.

Recovery and Collection

Recovered belongings are released after verification procedures. Passengers may be required to provide identification before collecting personal items.

For delayed baggage, delivery arrangements may be coordinated once the luggage reaches the destination airport.

Passenger Advice

Passengers are advised to keep passports, medication, electronic equipment, money, and other valuable items inside cabin baggage. Aircalin recommends keeping baggage receipts and identification tags until the completion of the journey.

Items left unattended in public areas may be subject to airport security procedures and storage limitations.
For further information on lost items, please contact Aircalin directly at +33 6 87 26 55 00.