Aircalin Cancellation and Refund

Aircalin Cancellation and Refund

Aircalin cancellation and refund procedures are determined by ticket conditions, fare category, route, and the circumstances surrounding the request.

Each ticket includes specific fare rules that define whether changes, cancellations, and refunds are permitted.

Cancellation Policy

Passengers may request ticket cancellation through Aircalin reservation channels, ticket offices, or the travel agency that issued the ticket.

Cancellation conditions vary according to fare type:

• Flexible fares may allow cancellation with applicable charges
• Restricted fares may limit refund eligibility
• Promotional fares may have additional cancellation restrictions

Refundable Tickets

Passengers holding refundable fares may request reimbursement according to the applicable fare conditions. Cancellation fees or administrative charges may be deducted before the remaining balance is returned.

Non-Refundable Tickets

Certain discounted tickets do not qualify for voluntary refunds. The unused ticket value may be forfeited unless exceptions apply under airline rules or applicable regulations.

Schedule Changes and Flight Disruptions

When Aircalin cancels a flight or makes significant schedule adjustments, affected passengers may receive alternative travel arrangements or refund options according to airline procedures.

Refund Request Process

Passengers must provide:

• Booking reference
• Ticket number
• Passenger identification details
• Payment information

Refund requests may be submitted through Aircalin offices, customer service channels, or authorised travel agencies.

Refund Processing

Approved refunds are returned through the original payment method. The completion period depends on payment providers and financial institutions.

Additional Service Refunds

Optional services such as additional baggage, seat selection, or special requests are refunded according to individual service conditions. Services already used are not eligible for reimbursement.

Passengers should review fare rules before purchase because cancellation conditions differ between ticket categories.

For more detailed assistance on cancellation and refund terms, please contact Aircalin directly at +33 6 87 26 55 00.