Lufthansa Lost & Found

Lufthansa Lost & Found

If you've misplaced an item during your journey with Lufthansa, the appropriate steps to recover it depend on where the item was lost:

Onboard the Aircraft or in Lufthansa Lounges

Immediate Reporting: Upon realizing the loss, promptly inform the Lufthansa baggage tracing or service counter at the airport. Provide a detailed description of the item, including flight details and seat number, to facilitate the search.

Post-Flight Reporting: If you've already left the airport, you can report the lost item online through Lufthansa's Lost Item Inquiry Form. Ensure you provide comprehensive details to assist in locating your item.

Within the Airport Premises

Frankfurt Airport: For items lost at Frankfurt Airport, including those on flights arriving there, contact the airport's Lost and Found office. You can submit a lost item inquiry via their online form. For further assistance, reach out to them at +49 69 690-32600, available Monday to Saturday from 08:00 to 16:00.

Other Airports: If the item was lost at a different airport, contact the respective airport's Lost and Found department directly. Airport websites typically provide contact information and procedures for reporting lost items.

Checked Baggage

Delayed or Missing Baggage: If your checked baggage is delayed or missing, report it immediately to the Lufthansa baggage tracing desk at the airport. You can also check the status of your baggage online using your reference number and subscribe to status updates.

Damaged Baggage: Report any damage to your baggage immediately upon arrival, either online or at the airport's baggage tracing desk, so that Lufthansa can address the issue promptly.

Utilizing Apple AirTags

Lufthansa has integrated a feature that allows passengers to share the location of their Apple AirTags with the airline's customer service teams. This service aims to expedite the retrieval of lost luggage. To utilize this feature, ensure your AirTag is active and linked to your device. You can then share its location with Lufthansa's baggage tracing service.

Additional Tips

Act Quickly: The sooner you report a lost item, the higher the chances of recovery.

Provide Detailed Descriptions: Include specifics such as brand, color, size, and any unique identifiers.

Follow Up: Maintain communication with the relevant Lost and Found office and provide any additional information they may require.

It’s recommended to act quickly and contact the airline or airport Lost & Found as soon as possible to increase the likelihood of recovering your belongings.

For further information on lost items, please contact Lufthansa directly at +49 69 86 799 799.