Lufthansa Cancellation and Refund

Lufthansa Cancellation and Refund

Lufthansa's cancellation and refund policies vary based on fare conditions and the timing of your cancellation. Here's a concise overview:

24-Hour Cancellation Policy

Bookings Made Seven Days or More Before Departure: You can cancel your reservation without penalty within 24 hours of booking.

Refund Eligibility Based on Fare Conditions

Refundable Tickets: You can cancel your booking and receive a refund, though a cancellation fee may apply depending on the fare rules.

Non-Refundable Tickets: Typically, only taxes and fees are refundable upon cancellation. However, if Lufthansa cancels your flight, you're entitled to a full refund.

How to Cancel and Request a Refund

Online: Log in to the My Bookings section on Lufthansa's website.

Enter your surname and booking code to access your booking.

If your booking is eligible for cancellation, a "Cancellation" button will be displayed.

Click "Cancellation" and confirm your selection.

You'll receive an automatic confirmation email upon successful cancellation.

By Phone: Contact Lufthansa's customer service for assistance with cancellations and refunds.

Refund Processing Time

Credit Card Purchases: Refunds are processed within seven days.

Cash or Check Purchases: Refunds are processed within 20 days.

Flight Cancellations by Lufthansa

If Lufthansa cancels your flight, you can:

Rebooking: Lufthansa will automatically rebook you on an alternative flight at no additional cost.

Refund: If the alternative flight doesn't suit you, you can request a full refund of your ticket.

Additional Considerations

Third-Party Bookings: If you booked through a travel agency or third-party website, contact them directly for cancellations and refunds.

Travel Insurance: Review your policy, as it may cover non-refundable expenses in certain situations.

For detailed information, visit Lufthansa's Cancellation and Refund page or contact Lufthansa directly at +49 69 86 799 799.