Aegean Airlines Lost & Found

Aegean Airlines Lost & Found

Passengers who discover that personal belongings have been left behind or checked baggage has not arrived should report the matter as soon as possible.

Aegean Airlines and its ground handling partners provide assistance for items left on board and baggage-related enquiries, while articles misplaced inside airport terminals are managed by the respective airport authorities.

Items Left on Board the Aircraft

Personal belongings found in the aircraft cabin after arrival are collected by cabin crew and transferred to the airline or its appointed ground handling agent. Items such as mobile phones, passports, wallets, laptops, jewellery and travel documents are recorded and stored in accordance with local airport procedures.

Items Lost Inside the Airport

Property misplaced in check-in halls, security screening areas, departure lounges, boarding gates or baggage reclaim areas is handled by the airport's Lost and Found office. Passengers should contact the airport where the item was lost, as these belongings are not retained by Aegean Airlines.

Delayed or Missing Checked Baggage

Passengers whose checked baggage fails to arrive must report the issue before leaving the baggage reclaim area. A Property Irregularity Report (PIR) is created to begin the baggage tracing process using the international baggage tracking system.

Damaged Baggage

Any damage to checked baggage should be reported immediately after arrival. Airline representatives will inspect the baggage and determine the appropriate course of action in accordance with international baggage regulations.

Claiming Recovered Property

Passengers collecting recovered belongings may be asked to present valid identification together with supporting information such as the baggage tag, boarding pass or a detailed description of the missing item. Shipping arrangements may be available where permitted, with transportation costs payable by the passenger where applicable.

Passenger Advice

Valuable items, cash, medication, passports, electronic devices and important documents should always be carried in cabin baggage. Passengers are encouraged to check seat pockets, overhead compartments and the area around their seat before leaving the aircraft.

For further information on lost items, please contact Aegean Airlines directly at +30 210 35 50 000 / +30 210 62 61 700.