Greater Bay Airlines Cancellation and Refund

Greater Bay Airlines Cancellation and Refund

Greater Bay Airlines provides cancellation and refund options according to the fare conditions associated with each ticket.

Cancellation Policy

24-Hour Booking Cancellation

Certain bookings may qualify for cancellation shortly after purchase where permitted under the applicable fare conditions and booking channel requirements.

Non-Refundable Tickets

Promotional and discounted fares may not qualify for voluntary refunds after ticket issuance.

Passengers cancelling these tickets remain subject to the fare rules accepted during booking.

Refundable Tickets

Eligible fare categories allow voluntary cancellation before departure.

Applicable cancellation charges and administrative fees may apply depending on the purchased fare.

Flight Changes

Passengers holding eligible tickets may modify travel dates or flight times by paying any applicable fare difference together with change fees specified under the ticket conditions.

Airline Schedule Changes

Where Greater Bay Airlines significantly changes or cancels a scheduled flight, eligible passengers may select an alternative flight offered by the airline or request a refund according to the applicable conditions.

Refund Policy

Eligible Refunds

Refunds apply to refundable tickets, unused flight coupons, qualifying schedule disruptions and flights cancelled by the airline.

Unused airport taxes and government charges may also qualify for refund where permitted.

Refund Processing

Approved refunds are returned through the original payment method used for ticket purchase.

Processing time depends on banking institutions, payment card issuers and payment providers.

Optional Services

Refund eligibility for prepaid baggage, seat selection and other optional products depends on the circumstances surrounding the cancellation and the applicable service conditions.

For more detailed assistance on cancellation and refund terms, please contact Greater Bay Airlines directly at +852 2164 3919 (General Enquiry) / +852 2319 4288 (WhatsApp).