HK Express Baggage Allowance
Passengers traveling with HK Express are welcome to bring:

Carry On Baggage
Each Customer can carry 2 items, including one Cabin Baggage and one Small
Personal Item.
You are allowed to bring one cabin baggage with max. dimensions of 56 x 36 x
23cm (22” x 14” x 9”) and not exceed 7kg (15.4 lbs.), and one small personal
item (i.e. handbag, briefcase or camera bag) with max. dimensions of 40 x 25 x
20cm (15.7” x 10” x 8”) onboard.
Any cabin baggage exceeding maximum allowance will be denied and needs to be
checked-in at the check-in counter or at the boarding gate, additional fees may
apply.
Checked Baggage
Baggage may not be included in your ticket. Buy online and save more! Checked
baggage must not exceed 158cm/62" (Length + Width + Height). The weight of
checked baggage can be 20/25/30/40kg (Max. weight based on purchased allowance,
however no single bag may weigh more than 32kg).
Weight | Initial Booking | Manage My Booking (after initial booking) | Call Centre | Airport Check-In Counter |
20kg | 290 | 305 | 350 | 390 |
25kg | 360 | 460 | 540 | 590 |
30kg | 425 | 465 | 545 | 600 |
40kg | 550 | 570 | 650 | 795 |
Baggage fees are in HKD and charged on a per-customer, per-flight basis. Book in advance to get the best deals!
For damaged or lost baggage, kindly find below information for assistance:
HK Express Baggage Services
Telephone (For baggage enquiries): +852 3902 9000
Fax: +852 2116 0296
Email address: satshk_lostandfound@satshk.com
Office Hours: Mon – Sun / 07:30 – 23:00
Lost and Found Office
Hong Kong Airport Ground Services Ltd
Room 5N024
Passenger Terminal Building 1
Hong Kong International Airport
For further information on Baggage Policy, please contact HK Express directly at +852 6450 7068 (WhatsApp) or email to: customer.care@hkexpress.com.
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