HK Express Baggage Allowance

Passengers traveling with HK Express are welcome to bring:

Carry On Baggage

Each Customer can carry 2 items, including one Cabin Baggage and one Small Personal Item.

You are allowed to bring one cabin baggage with max. dimensions of 56 x 36 x 23cm (22” x 14” x 9”) and not exceed 7kg (15.4 lbs.), and one small personal item (i.e. handbag, briefcase or camera bag) with max. dimensions of 40 x 25 x 20cm (15.7” x 10” x 8”) onboard.

Any cabin baggage exceeding maximum allowance will be denied and needs to be checked-in at the check-in counter or at the boarding gate, additional fees may apply.

Checked Baggage

Baggage may not be included in your ticket. Buy online and save more! Checked baggage must not exceed 158cm/62" (Length + Width + Height). The weight of checked baggage can be 20/25/30/40kg (Max. weight based on purchased allowance, however no single bag may weigh more than 32kg).

Weight Initial Booking Manage My Booking (after initial booking) Call Centre Airport Check-In Counter
20kg 290 305 350 390
25kg 360 460 540 590
30kg 425 465 545 600
40kg 550 570 650 795


Baggage fees are in HKD and charged on a per-customer, per-flight basis. Book in advance to get the best deals!

For damaged or lost baggage, kindly find below information for assistance:

HK Express Baggage Services

Telephone (For baggage enquiries): +852 3902 9000
Fax: +852 2116 0296
Email address: satshk_lostandfound@satshk.com
Office Hours: Mon – Sun / 07:30 – 23:00

Lost and Found Office

Hong Kong Airport Ground Services Ltd
Room 5N024
Passenger Terminal Building 1
Hong Kong International Airport

For further information on Baggage Policy, please contact HK Express directly at +852 6450 7068 (WhatsApp) or email to: customer.care@hkexpress.com.



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