Air India Express Cancellation and Refund

Air India Express Cancellation and Refund

Air India Express has a structured cancellation and refund policy based on the type of ticket purchased and the timing of the cancellation.

Below are the key details:

Ticket Cancellation

Passengers can cancel their booking via the Air India Express website, customer service, or ticketing office.

The cancellation fee varies depending on the fare type, route, and time before departure.

Refund Eligibility

Refundable Tickets: Eligible for a refund after deducting cancellation charges.

Non-Refundable Tickets: No refund is provided, but passengers may receive a credit shell (future travel voucher) in some cases.

Partially Used Tickets: Refunds are usually not permitted for partially used tickets.

Cancellation Fees

More than 72 hours before departure: Lower cancellation charges apply.

Between 24 to 72 hours before departure: Higher cancellation charges apply.

Less than 24 hours before departure: No refund or minimal refund after deductions.

No-Show Policy

If a passenger does not show up for their flight without prior cancellation, the entire fare is forfeited, and no refund is provided.

Flight Cancellations by Airline

If Air India Express cancels or reschedules a flight, passengers may be eligible for a full refund or rebooking on an alternative flight at no extra cost.

How to Request a Refund

Refunds can be requested through the official website, customer support, or the booking agency where the ticket was purchased.

Processing time for refunds varies but generally takes 7–14 working days.

Passengers are encouraged to check the specific fare rules on their ticket or contact Air India Express for clarification.

For more detailed assistance on cancellation and refund terms, please contact Air India Express 24x7 Call Centre at +91-44 -40013001 and +91-44 -24301930.