Citilink Lost & Found

Citilink Lost & Found

If you have lost an item during your journey with Citilink, you can follow these steps to report and recover it:

At the Airport

Immediate Reporting

For items left onboard or in the baggage claim area, immediately contact the Lost & Found office at the arrival airport.

For Checked Baggage Issues

If your checked baggage is delayed, damaged, or missing, report it to the Citilink Baggage Service Counter at the arrival terminal before leaving the airport.

Important

Reports for lost baggage should ideally be filed immediately or within a few hours of arrival. For lost personal items (like phones or wallets) found onboard, the airport’s Lost & Found is usually the first point of contact.

It’s recommended to act quickly and contact the airline or airport Lost & Found as soon as possible to increase the likelihood of recovering your belongings.

For further information on lost items, please contact Citilink directly at 0804 1 080808 (Call Center) / +62 31 9920 8709 (Call from Overseas) or email to info@citilink.co.id.