Citilink Cancellation and Refund

Citilink Cancellation and Refund

Ticket Cancellation

Passengers can cancel their bookings, but cancellation fees apply depending on the ticket type and timing. Promo and low-fare tickets are often non-refundable, while flexible or higher fare classes allow partial refunds.

Refund Process

Refunds must be requested through Citilink’s official website, customer service, or at sales offices. The refund amount will depend on the fare conditions, time before departure, and applicable administrative fees.

Non-Refundable Cases

Some tickets, especially promotional fares, are non-refundable after booking confirmation. Refunds are typically not granted for no-shows.

Refund Methods

Approved refunds are usually processed back to the original payment method. Processing time may take a few weeks depending on the bank or payment provider.

Important Notes

✔️ Cancellation and refund conditions differ for domestic and international flights.

✔️ Airport tax may be refundable for unused tickets, even if the fare is non-refundable.

✔️ Refund requests should be submitted before the flight's scheduled departure time.

Passengers are encouraged to check the specific fare rules on their ticket or contact Citilink for clarification.

For more detailed assistance on cancellation and refund terms, please contact Citilink directly at 0804 1 080808 (Call Center) / +62 31 9920 8709 (Call from Overseas) or email to info@citilink.co.id.