Japan Airlines Lost & Found

Japan Airlines Lost & Found

If you’ve lost an item while traveling with Japan Airlines (JAL), you can follow their procedure for reporting and retrieving lost items.

Here's how to handle a lost item with JAL:

At the Airport

Lost During the Flight or Boarding: If you realize you've lost something onboard, notify the cabin crew immediately. They may assist in locating it if it’s still in the aircraft.

Lost at the Airport (before/after flight): If you lose something at the airport, head to the airport’s Lost & Found desk. Every major airport has a designated area for lost items, and JAL may be able to assist with retrieving your lost property.

At airports in Japan, JAL usually works with the airport authorities to track down lost items.

Lost Items in the Aircraft

If you lost something onboard, you should report it to the JAL Lost & Found desk. JAL has a specific procedure for handling lost items from aircraft, which you can inquire about when you’re on the ground.

If you need to contact them after your flight, you can do so by calling JAL’s customer service or using their online inquiry form.

Contact JAL Customer Service

Phone: You can call the JAL Customer Service Center for lost items. The contact numbers are usually available on their website, or you can try contacting the airport’s lost & found directly.

Online Form: JAL offers an online form where you can report a lost item. You will need to provide details such as your flight number, seat, and a description of the item. You can find the form on their official website under "Lost & Found."

Japan Airlines Lost & Found Online Inquiry

Visit the JAL website, and find the "Lost & Found" section for the specific contact details and online form. The page might look like this:
JAL Lost and Found (note this is an example, check the actual JAL website for exact links).

Lost Items After the Flight

If you realize you’ve lost something after your flight has concluded (for example, after you’ve left the airport), contact JAL’s lost and found team either by phone or online. It may take some time for them to process the report and check if your item has been found.

Third-party Lost and Found Services

If you lost an item while traveling with a partner airline or on a code-share flight, you may need to follow the other airline's lost and found procedures.

What Happens Next

If the item is found, JAL will typically contact you. In some cases, the airline may arrange for the item to be shipped back to you (though shipping costs may apply).

If the item is not located, they will usually inform you that they couldn't find it.

Additional Tips

Important Items: If your lost item is a passport, wallet, or anything that might contain sensitive information, be sure to contact JAL immediately and check with airport authorities about the best next steps.

Follow Up: If you don’t hear back in a few days, follow up. Lost item recovery can sometimes take time.

For further information on lost items, please contact Japan Airlines directly at 0570-025-121 (within Japan) / +81 3 6733 3062 (from Overseas).