Jeju Air Lost & Found

Jeju Air Lost & Found

Passengers who misplace personal belongings during a Jeju Air journey should report the incident as soon as possible. Lost property procedures differ depending on whether the item was left onboard the aircraft, inside the airport terminal, or involved checked baggage.

Items Left on Board the Aircraft

Articles found inside the aircraft after passengers disembark are collected by the cabin crew and transferred to the airline or its contracted ground handling company. Items are recorded before being stored for a limited period. Passengers should contact the Jeju Air station serving the arrival airport or the designated ground handling office with their flight number, travel date, seat number and a detailed description of the missing property.

Items Lost at the Airport

Personal belongings misplaced within terminal facilities, including check-in halls, security checkpoints, departure lounges, restaurants and boarding gates, are managed by the airport's Lost and Found department rather than Jeju Air. Each airport maintains its own reporting procedures and storage period.

Delayed or Missing Checked Baggage

Passengers who cannot locate checked baggage after arrival must report the matter immediately at the baggage service counter before leaving the baggage reclaim area. A Property Irregularity Report (PIR) is created to begin baggage tracing through the international baggage tracking system.

Reporting Lost Property

When submitting a report, passengers should provide their baggage tag receipt, boarding pass, passport or identification, contact details and an accurate description of the missing item. Photographs, unique markings and brand information may assist with identification.

Collection of Recovered Items

Recovered belongings are released only after ownership has been verified. Valid identification and supporting documentation are required before collection. Delivery by courier may be arranged in certain locations, with transportation costs payable by the passenger where applicable.

Passenger Advice

Travellers are encouraged to keep passports, wallets, electronic devices, medications, jewellery and important documents in their cabin baggage. Valuable items should not be packed inside checked baggage, as compensation for such articles may be limited under international carriage regulations.

For further information on lost items, please contact Jeju Air directly at 1599 1500.