Jeju Air Cancellation and Refund

Jeju Air Cancellation and Refund

Jeju Air allows passengers to cancel or modify bookings in accordance with the fare conditions attached to each ticket. Applicable charges, refund eligibility and change options differ according to fare type, travel route and the timing of the request.

Cancellation Policy

Booking Cancellation

Reservations may be cancelled through Jeju Air's official website, mobile application, customer service centre or designated ticket offices, subject to ticket conditions.

Fare Conditions

Certain promotional fares carry strict cancellation restrictions and may not qualify for refunds after ticket issuance.

Flexible fare categories permit cancellation with applicable service fees deducted where required.

Flight Changes

Passengers may change travel dates or flights before departure if permitted by the purchased fare. Fare differences and change fees may apply.

Airline Schedule Changes

If Jeju Air cancels a flight or makes a significant schedule adjustment, affected passengers may choose an alternative flight or request a refund in accordance with the airline's conditions of carriage.

Refund Policy

Eligible Refunds

Refund requests are accepted for eligible unused tickets, cancelled flights and qualifying schedule changes.

Government taxes and airport charges may be refundable depending on ticket usage and local regulations.

Refund Processing

Approved refunds are returned to the original payment method used for ticket purchase.

Processing time varies according to the payment provider, card issuer and banking procedures.

Optional Services

Refund eligibility for prepaid baggage, seat selection and other optional products depends on the reason for cancellation and the applicable service conditions.

Passengers are encouraged to review fare rules carefully before confirming a booking, as cancellation charges and refund conditions differ between fare products.

For more detailed assistance on cancellation and refund terms, please contact Jeju Air directly at 1599 1500.