Jeju Air Ticketing Offices

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Jeju Air provides ticketing and customer service through several official channels, allowing passengers to make reservations, modify itineraries and obtain travel assistance before departure.

Jeju Air Customer Service

Website and Mobile Application

The airline's official website and mobile application offer full self-service booking facilities.

Passengers may:

• Purchase flight tickets
• Change eligible bookings
• Select seats
• Purchase checked baggage
• Update passenger information
• Complete online check-in
• Download boarding passes
• Request eligible refunds

The online platform operates continuously and supports multiple payment methods.

Customer Service Centre

Jeju Air operates customer contact centres that provide assistance with reservations, schedule changes, fare information, baggage enquiries, special assistance requests and general travel information.

Operating hours vary according to country and local public holidays.

Airport Ticket Counters

Ticket counters are available at airports served by Jeju Air.

Airport staff assist passengers with:

• New ticket purchases where available
• Flight changes on the day of departure
• Check-in enquiries
• Travel document verification
• Baggage services
• Special passenger assistance

Availability of ticketing services differs between airports.

Group Reservations

Passengers travelling in groups may request quotations and reservation support through Jeju Air's designated group booking channels.

Special conditions apply for group travel.

Travel Agency Support

Tickets purchased through authorised travel agencies should normally be changed or refunded through the original issuing agency unless otherwise instructed by Jeju Air.

Passengers should prepare their booking reference, passport details and contact information when requesting assistance to reduce processing time.

If you're unable to find the answer from a local agent, please contact Jeju Air headquarters in Jeju-do directly as stated below.