Jin Air Lost & Found

Jin Air Lost & Found

If personal belongings are misplaced during travel with Jin Air, passengers should contact the appropriate service provider as soon as possible.

The handling process differs depending on whether the item was left onboard the aircraft, inside the airport terminal, or involved checked baggage.

Prompt reporting improves the likelihood of successful recovery.

Items Left on Board the Aircraft

Articles left inside the aircraft cabin after arrival are collected by cabin crew and transferred to the airline's ground handling representative at the arrival airport. Recovered items are documented before being stored for collection.

Passengers should report forgotten belongings by contacting Jin Air Customer Service or the arrival airport's ground handling office. Flight number, travel date, seat number, and a detailed description of the item should be provided.

Items Lost at the Airport

Items misplaced inside airport terminals, including check-in halls, security screening areas, immigration checkpoints, departure lounges, restaurants, or boarding gates, are managed by the airport's Lost and Found office instead of Jin Air. Passengers should contact the airport where the item was last seen.

Baggage-Related Lost Property

Passengers whose checked baggage fails to arrive must report the issue immediately at the baggage service counter before leaving the arrival hall. A Property Irregularity Report (PIR) is created to begin baggage tracing through the international baggage tracking system.

Reporting a Lost Item

Passengers should provide identification, baggage claim tags, boarding passes, contact information, photographs where available, and a detailed description of the missing property. Accurate information assists staff in matching recovered items.

Recovery and Collection

Recovered property is retained for a limited storage period in accordance with airport or airline procedures. Owners must present valid identification before collection. Courier delivery may be arranged at the passenger's expense where available.

Passenger Advice

Money, passports, jewellery, electronic devices, medication, confidential documents, and other valuable articles should remain in carry-on baggage throughout the journey. Passengers are encouraged to verify seat pockets, overhead bins, charging points, and surrounding areas before leaving the aircraft.

For further information on lost items, please contact Jin Air directly at +82 1600 6200.