T'way Air Cancellation and Refund

T'way Air Cancellation and Refund

T'way Air allows passengers to cancel eligible reservations before departure through its website, mobile application, customer service centre, airport ticket offices, or authorised travel agencies.

Refund eligibility depends on the fare conditions, route, time of cancellation, and method of ticket purchase.

Cancellation Policy

24-Hour Booking Cancellation

Reservations cancelled shortly after ticket issuance may qualify for cancellation without penalty when they satisfy the conditions established by the airline and applicable consumer protection regulations.

Refundable Tickets

Fare products that permit refunds may be cancelled before departure. Cancellation charges are deducted according to the fare rules applicable to the purchased ticket. The remaining balance is refunded to the original payment method after approval.

Restricted and Promotional Fares

Certain promotional, discounted, and special event fares carry stricter cancellation conditions. Some tickets permit partial refunds after deduction of cancellation fees, while others may not qualify for any refund after ticket issuance or once travel has commenced.

How to Cancel

Passengers may cancel eligible bookings by accessing the Manage Booking section on the T'way Air website or mobile application using the reservation number and passenger information. Bookings purchased through travel agencies should be cancelled through the original issuing agency.

Refund Policy

Eligible Refunds

Refunds are available for unused refundable tickets, airline-operated schedule changes, significant flight delays, flight cancellations, duplicate ticket purchases, or circumstances covered under the applicable fare conditions.

Refund Processing

Approved refunds are returned to the original payment method used during ticket purchase. Processing time depends on the payment provider, financial institution, and method of payment.

Optional Services

Refund eligibility for prepaid seats, baggage, meals, and other optional services depends on the applicable service conditions. Optional purchases associated with airline-initiated cancellations may qualify for reimbursement where permitted.

Passengers should review the fare conditions before purchasing tickets, as cancellation charges and refund eligibility differ between fare products and international routes.

For more detailed assistance on cancellation and refund terms, please contact T'way Air directly at +82 1688 8686 / +82 2 2656 2801.