Air Macau Lost & Found

Air Macau Lost & Found

If you have lost an item during your journey with Air Macau, you can follow these steps to report and recover it:

At the Airport

Immediate Reporting

If you realize you've lost an item at Macau International Airport or onboard shortly after disembarking, visit the airport's Lost & Found office or Air Macau's local counter immediately. Provide specific details such as the item’s description, when and where it was lost.

Contacting the Airline

If the item was left on the aircraft, Air Macau staff can assist in locating it. Be ready to share your flight number, seat number, and a detailed description of the lost item to speed up the process.

Online Reporting

Air Macau may offer an online method or email contact for reporting lost items. Check the airline’s official channels for the most current instructions on how to submit a claim.

Claiming Lost Items

Items recovered are typically stored at Macau International Airport’s Lost & Found or the airline’s designated office.

To collect an item, passengers must present valid identification and proof of ownership, such as a description or related receipt.

Contact Information

You may reach out to Air Macau’s customer service or the local airport office for assistance regarding lost property.

Important Notes

Perishable, hazardous, or restricted items may not be retained.

Unclaimed items may be discarded or handed over to authorities after a holding period, as per airport or airline policy.

It’s recommended to act quickly and contact the airline or airport Lost & Found as soon as possible to increase the likelihood of recovering your belongings.

For further information on lost items, please contact Air Macau Customer Service Hotline +853 8396 5555 / +86 400 136 8888.