Air Macau Cancellation and Refund

Air Macau Cancellation and Refund

Air Macau's policies regarding flight cancellations and refunds are designed to provide flexibility while ensuring operational efficiency.

Below is an overview of these policies:​

Cancellation Policy

Within 24 Hours of Booking: Air Macau allows passengers to cancel their reservations within 24 hours of booking without incurring a cancellation fee, provided the booking was made at least seven days before the scheduled departure date. ​

After 24 Hours of Booking: Cancellations made after 24 hours of booking may be subject to a cancellation fee ranging from $100 to $500. The exact fee depends on factors such as fare type, route, and class of service. ​

Non-Refundable Tickets: For non-refundable tickets, cancellations may not be permitted, or if allowed, they might result in a credit for future travel rather than a monetary refund. ​

Refund Policy

Eligibility: Refunds are generally available for refundable tickets or in cases where Air Macau cancels or significantly changes a flight. Significant changes may include schedule adjustments that are not acceptable to the passenger.​

Process: To request a refund, passengers should contact Air Macau's customer service or visit their official website to obtain and submit a refund request form along with any necessary documentation.​

Timeframe: Refunds are typically processed within 7 to 10 working days and credited to the original form of payment. ​

Important Considerations

Booking Channels: If a flight was booked through a third-party travel agency, the cancellation and refund policies of that agency may apply. It's advisable to consult with the agency for specific procedures.​

Documentation: Ensure all necessary documents, such as proof of purchase and identification, are provided when submitting a refund request to facilitate a smooth process..

Passengers are encouraged to check the specific fare rules on their ticket or contact Air Macau for clarification.

For more detailed assistance on cancellation and refund terms, please contact Air Macau Customer Service Hotline +853 8396 5555 / +86 400 136 8888.