Air New Zealand Cancellation and Refund

Air New Zealand Cancellation and Refund

Refundable Fares

Certain fare types, such as flexirefund and businessflexi, allow cancellations with a refund, though cancellation fees may apply.

Non-Refundable Fares

Most lower-cost fares are non-refundable, but may be converted into a travel credit if canceled before departure. No-shows usually forfeit the ticket value.

24-Hour Cooling-Off Period

Bookings made at least one week before departure can be canceled within 24 hours for a full refund.

Using Credits

Credits from canceled non-refundable fares can be applied to new bookings, seat upgrades, extra baggage, or partner airline flights.

Requesting a Refunds

Refunds are processed to the original payment method, with any credit-paid portion refunded as credit. Subject to fare rules and conditions.

Compassionate Refunds

Partial refunds may be granted for critical medical emergencies or bereavement cases.

Cancellation Process

Cancellations and refunds can be managed online, via customer service, or through the original travel agent.

Note

Passengers are encouraged to check the specific fare rules on their ticket or contact Air New Zealand for clarification.

For more detailed assistance on cancellation and refund terms, please contact Air New Zealand directly at 0800 737 000 (Local) / +64 9 357 3000 (International).