Norwegian Air Shuttle Lost & Found

Norwegian Air Shuttle Lost & Found

Norwegian Air Shuttle provides assistance for passengers who lose personal belongings during their journey, including items left onboard aircraft, misplaced at airports, or missing from checked baggage.

The recovery process depends on where the item was lost and which organisation is responsible for handling the report.

Items Left on Board the Aircraft

Personal belongings discovered inside Norwegian aircraft after arrival are collected by cabin crew or airport handling personnel. Items are registered and transferred to the relevant airport’s lost property department for storage and collection procedures.

Passengers who discover that an item has been left onboard should provide flight details, arrival airport, seat number if known, and a description of the missing item when submitting a report. Information such as colour, brand, model, and identifying marks helps improve the identification process.

Items Lost at Airports

Belongings misplaced inside airport terminals, including check-in areas, security checkpoints, lounges, boarding areas, and arrival halls, are managed by the respective airport authorities. Norwegian Air Shuttle does not operate airport lost property offices and passengers must contact the airport responsible for the location where the item disappeared.

Passengers should report missing items as soon as possible because storage periods vary between airports. Identification documents, electronic devices, wallets, and other valuable items may require additional verification before collection.

Baggage-Related Lost Property

For delayed, damaged, or missing checked baggage, passengers must report the issue immediately at the baggage service counter after arrival. A Property Irregularity Report (PIR) is created to track the baggage case.

Passengers should retain baggage claim tags issued during check-in because these numbers are required during baggage tracing. Norwegian works with airport handling partners and baggage tracking systems to locate delayed luggage and arrange return procedures.

Recovery and Collection

Recovered items are released only after ownership verification. Passengers may be required to provide identification and details proving ownership before receiving their belongings.

Passenger Advice

Passengers are advised to keep passports, money, medication, electronic devices, and other valuable possessions inside cabin baggage. Norwegian Air Shuttle is not responsible for personal items left unattended or lost outside airline-controlled handling areas.

For further information on lost items, please contact Norwegian Air Shuttle directly at +47 21 49 00 15.