Norwegian Air Shuttle Cancellation and Refund

Norwegian Air Shuttle Cancellation and Refund

Norwegian Air Shuttle provides cancellation and refund options based on the purchased fare type, ticket conditions, and reason for cancellation. The refund value depends on whether the passenger cancels voluntarily or the airline makes changes affecting the scheduled journey.

Cancellation Policy

Passengers may cancel or modify eligible bookings through Norwegian’s website, mobile application, or customer service channels by using the booking reference and passenger details.

LowFare Tickets

LowFare tickets are the lowest-priced fare option and have limited flexibility. Voluntary cancellations are not eligible for a ticket refund. Passengers may change selected details by paying applicable change fees and fare differences if permitted under the ticket rules.

LowFare+ Tickets

LowFare+ tickets provide additional benefits compared with LowFare fares. Cancellation rights depend on the specific conditions attached to the booking. Optional services and unused portions of the ticket may have separate refund rules.

Flex and PremiumFlex Tickets

Flex and PremiumFlex fares provide greater flexibility, allowing passengers to cancel or modify bookings before departure according to fare conditions. Refunds are issued according to the unused value of the ticket after applicable deductions.

Airline-Initiated Cancellation

When Norwegian cancels a flight or makes significant schedule changes, affected passengers may receive alternative travel arrangements or request a refund. The available options depend on the circumstances of the disruption and applicable passenger rights regulations.

Refund Process

Approved refunds are returned through the original payment method used during booking. Processing time depends on payment providers, banking procedures, and the type of transaction.

Taxes and Fees

Unused government taxes and airport charges may be refundable according to applicable regulations. Optional services, including baggage and seat reservations, follow separate refund conditions.

Flight Changes

Passengers who modify bookings may need to pay fare differences and applicable service charges. Changes must be completed before the airline’s stated deadline.

For more detailed assistance on cancellation and refund terms, please contact Norwegian Air Shuttle directly at +47 21 49 00 15.