SriLankan Airlines Cancellation and Refund

SriLankan Airlines Cancellation and Refund

Flight Cancellations by Passengers

Passengers can cancel their bookings, but cancellation fees may apply depending on the fare class and the timing of the cancellation.

Refund eligibility and the amount depend on the fare conditions stated at the time of ticket purchase.

Non-refundable tickets may only allow taxes and fees to be refunded, if applicable.

Flight Cancellations by the Airline

If SriLankan Airlines cancels a flight, passengers are entitled to either:

► A full refund of the ticket price, or
► Rebooking on the next available flight at no additional cost.

Compensation for additional expenses (like meals or accommodations) may be offered in certain circumstances.

Refund Process

Refund requests can typically be made through the airline's sales office, travel agent, or customer service.

Passengers must provide their ticket details, proof of payment, and identification when requesting a refund.

Refunds may take several days or weeks to process, depending on the payment method.

Additional Notes

For group bookings, promotional fares, or special cases (such as medical emergencies), cancellation and refund terms may vary.

Passengers are encouraged to check the specific fare rules on their ticket or contact SriLankan Airlines for clarification.

For more detailed assistance on cancellation and refund terms, please contact SriLankan Airlines directly at +94117 77 1979 (Within Sri Lanka : 1979).