SWISS Cancellation and Refund

SWISS Cancellation and Refund

Ticket Cancellation

You can cancel your SWISS ticket online via Manage Booking or by contacting SWISS customer service.

Cancellation fees depend on the fare type (Economy Light, Economy Flex, Business, etc.).

Some fares are non-refundable, while flexible fares allow free cancellations.

Refund Eligibility

Refunds are available for:

• Fully refundable tickets.

• Cancellations due to SWISS flight disruptions (e.g., cancellations, significant delays).

• Medical emergencies (subject to documentation).

• Non-refundable tickets may only be eligible for a refund of unused taxes.

How to Request a Refund

Submit a refund request via the SWISS website or through customer support.

Refunds are processed to the original payment method, usually within a few weeks.

Cancellation Due to SWISS Flight Disruptions

If SWISS cancels your flight, you can choose a full refund or rebooking at no extra cost.

Compensation may apply under EU261 regulations for flights departing from or arriving in the EU.

Passengers are encouraged to check the specific fare rules on their ticket or contact SWISS for clarification.

For more detailed assistance on cancellation and refund terms, please contact SWISS directly at +41 848 700 700 (24 hours Zurich Contact Centre).