Thai Airways Cancellation and Refund

Thai Airways Cancellation and Refund

Thai Airways allows ticket cancellations and refunds, but policies vary based on fare type, route, and booking channel.

Below are the general guidelines:

Ticket Cancellation

Passengers can cancel bookings through the Thai Airways website, customer service, or travel agents (if booked via an agency).

Some fare types (e.g., promotional or economy saver fares) may be non-refundable or have high cancellation fees.

Business and First-Class tickets typically offer flexible cancellations with lower penalties.

Refund Eligibility & Fees

Refunds depend on fare rules stated at the time of booking.

Fully refundable tickets get a full refund (minus processing fees).

Partially used tickets may be eligible for a prorated refund after deducting flown segments and cancellation fees.

Refunds may take 4–8 weeks to process.

How to Request a Refund

Online: Log in to Thai Airways' website, go to “Manage Booking,” and submit a refund request.

Customer Service: Contact Thai Airways or visit a ticketing office.

Travel Agent: If booked through an agent, requests must be made via the agency.

Passengers are encouraged to check the specific fare rules on their ticket or contact Thai Airways for clarification.

For more detailed assistance on cancellation and refund terms, please contact Thai Airways Call Center at +66 2 356 1111 (24 hours) or email to contact@service.thaiairways.com.