Turkish Airlines Cancellation and Refund

Turkish Airlines Cancellation and Refund

If you need to cancel your Turkish Airlines flight or request a refund, the airline offers different options based on the type of ticket you purchased, the fare rules, and the timing of the cancellation.

Flight Cancellation Process

Online Cancellation

You can cancel your flight directly via the Turkish Airlines website or app by going to the Manage Booking section.

Phone or Airport

If you prefer, you can also cancel by calling Turkish Airlines customer service or visiting the nearest Turkish Airlines sales office at the airport.

Refund Eligibility

The eligibility for a refund depends on the type of ticket and the conditions under which you are canceling:

Refundable Tickets

If you booked a refundable ticket, you are eligible for a full refund, minus any processing fees or penalties, depending on the fare class.

If you cancel your ticket in advance (before the scheduled departure), you will generally receive a refund to the original payment method.

Non-Refundable Tickets

Non-refundable tickets are typically not eligible for a refund except in specific circumstances (e.g., illness, death, or extraordinary situations).
In some cases, you may be eligible for a partial refund or credit for future travel.

Award Tickets (Miles&Smiles)

For award tickets, refunds are typically processed in the form of miles returned to your account, less any fees.

Refund Timeframe

Refunds for eligible cancellations are typically processed within 7-14 business days.

If you canceled a ticket through a travel agent or third-party website, the refund might take longer, as it depends on the agent's processing times.

Special Circumstances

Flight Cancellations by Turkish Airlines

If Turkish Airlines cancels your flight, you are entitled to a full refund or alternative arrangements (e.g., rebooking, rerouting).

Delays and Disruptions

If your flight is delayed or disrupted for reasons like weather, you may not be entitled to a refund but could be offered vouchers, compensation, or the option to rebook.

How to Request a Refund

Online Request

Visit the Turkish Airlines website under the "Manage Booking" section to initiate your refund request.

Customer Service

You can also call Turkish Airlines customer support or visit their office to request assistance with the refund.

Credit Card Refund

Refunds will usually be processed back to the original payment method, such as the credit card used for booking.

Refund Fees

Depending on your ticket class and fare type, Turkish Airlines may apply a cancellation fee or service charge. Check the terms and conditions for the specific fare type you purchased.

Contact Information

For more details or to initiate a cancellation or refund request, you can reach Turkish Airlines at:

Website: www.turkishairlines.com

Phone: Turkish Airlines customer service hotline

International: +90 212 444 0849

Turkey: 0850 333 0849

It’s advisable to check your specific ticket terms and conditions before proceeding to ensure you’re fully informed of any fees, restrictions, or eligibility requirements.