Etihad Airways Cancellation and Refund

Etihad Airways Cancellation and Refund

Flight Cancellations by Passengers

Passengers can cancel their bookings, but cancellation fees may apply depending on the fare class and the timing of the cancellation.

Refund eligibility and the refunded amount are determined by the fare conditions agreed to at the time of ticket purchase.

For non-refundable tickets, only taxes and certain applicable fees may be refundable.

Flight Cancellations by the Airline

If Etihad Airways cancels a flight, passengers are entitled to one of the following options:

✔️ A full refund of the ticket price, or

✔️ Rebooking on the next available Etihad flight at no additional cost.

In some cases, compensation for additional expenses (such as meals, transport, or accommodations) may be provided, especially during extended delays or last-minute cancellations.

Refund Process

Refunds can typically be requested through:

✔️ Etihad Airways’ website (Manage Booking section)

✔️ The airline’s customer service or sales offices

✔️ The original travel agency used for the booking

Passengers must provide ticket details, proof of payment, and valid identification to process a refund.

Processing times may vary depending on the payment method and the country of issue, often taking several days to a few weeks.

Additional Notes

Cancellation and refund policies may differ for group bookings, award tickets, or special promotional fares. It’s important to review fare conditions before booking or making changes.

Passengers are encouraged to check the specific fare rules on their ticket or contact Etihad Airways for clarification.

For more detailed assistance on cancellation and refund terms, please contact Etihad Airways directly at +971 600 555 666 (24x7) in the UAE.