Southwest Airlines Cancellation and Refund

Southwest Airlines Cancellation and Refund

Southwest Airlines offers a customer-friendly cancellation and refund policy.
Below are the details:

Cancellation Policy

No Change or Cancellation Fees

Southwest Airlines does not charge fees for changing or canceling flights. However, fare differences may apply.

Fare Rules

Wanna Get Away® and Wanna Get Away Plus® Fares:

Non-refundable, but the value of the ticket can be used for future travel as a Travel Credit (valid for 12 months).

Cancellation must occur at least 10 minutes before the scheduled departure time.

Anytime and Business Select® Fares:

Fully refundable if canceled before departure.

Refunds are returned to the original payment method.

Same-Day Cancellations

If you cancel within 10 minutes of the flight's departure, the ticket will be forfeited.

Refund Policy

Refund Eligibility

Refundable Fares (Anytime and Business Select): Can be refunded to the original form of payment or converted to Travel Credit.

Non-Refundable Fares (Wanna Get Away and Wanna Get Away Plus): The ticket value can be converted to a Travel Credit if canceled on time.

Payment Method

Refunds are processed back to the original payment method (e.g., credit card).

Payments made with Travel Credits are refunded as Travel Credits.

Refund Timeline

Refunds typically take 7–10 business days to process, depending on the payment provider.

How to Cancel or Request a Refund

Online: Visit the Southwest Airlines website or mobile app and navigate to the “Manage Reservations” section.

Phone: Contact Southwest Airlines Customer Service.

At the Airport: Visit a Southwest Airlines ticket counter.

For more detailed assistance on cancellation and refund terms, please contact Southwest Airlines directly at +1 800 435 97 92 (1-800-I-FLY-SWA).