Uzbekistan Airways Lost & Found

Uzbekistan Airways Lost & Found

Passengers who misplace personal belongings during travel with Uzbekistan Airways should report the incident as soon as possible.

The handling procedure depends on where the item was lost, whether on board the aircraft, within the airport terminal, or as part of checked baggage.

Items Left on Board the Aircraft

Personal belongings found in the aircraft cabin after passengers have disembarked are collected by cabin crew or cleaning personnel and transferred to the airline's ground handling representative at the arrival airport. Each recovered item is recorded before being placed in temporary storage.

Passengers who discover that an item has been left on board should contact the Uzbekistan Airways office or the ground handling agent at the arrival airport without delay. Flight number, travel date, seat number and a detailed description of the missing property will assist in locating the item.

Items Lost Inside the Airport

Articles misplaced within airport terminals, including check-in halls, security screening areas, departure lounges and arrival halls, are managed by the airport's Lost and Found office rather than the airline. Passengers should contact the airport authority directly, as each airport maintains its own procedures and storage period for unclaimed property.

Delayed or Missing Checked Baggage

Passengers who do not receive checked baggage upon arrival must report the matter before leaving the baggage reclaim area. A Property Irregularity Report (PIR) is prepared by the baggage service office to begin tracing the missing baggage through the international baggage tracking system.

If baggage is located after tracing, arrangements are made for delivery or collection according to the airport's handling procedures. When baggage is confirmed as lost, compensation is assessed in accordance with the applicable conditions of carriage and relevant international aviation conventions.

Collection of Recovered Property

Passengers collecting recovered belongings must present valid identification together with supporting information confirming ownership. Storage periods vary by airport, and unclaimed property is disposed of in accordance with local regulations after the retention period expires.

For further information on lost items, please contact Uzbekistan Airways directly at +998 78 140 0200.