Vietnam Airlines Cancellation and Refund

Vietnam Airlines Cancellation and Refund

Flight Cancellations by Passengers

Passengers wishing to cancel their bookings can do so through Vietnam Airlines' official website or mobile app. Cancellations should be made at least 3 hours before the scheduled departure to avoid no-show fees.

Certain fare types may have restrictions or incur fees upon cancellation. Additionally, ancillary services such as seat selections or special requests are non-refundable.

Refund Eligibility and Process

Refund eligibility depends on the fare conditions associated with the ticket purchased. To request a refund:

✔️ Online via Website/App

Go to the "Manage Booking" section.

Enter your Reservation Code (PNR) and Last Name.

Select "Add Services" and then "Refund (cancel booking and refund)" and follow the prompts.

✔️ Email Request

Send a refund request via email, including booking details and the reason for the refund.

✔️ Sales Office

You can visit or contact a Vietnam Airlines sales office for assistance.

Once the refund request is submitted, Vietnam Airlines typically processes it within 15 working days. Refunds will be returned to the original payment method, but the processing time may vary depending on your bank.

Important Notes

Non-Refundable Tickets: Some fare types are non-refundable, so it’s important to check the fare conditions at the time of booking.

No-Show Policy: If you fail to cancel a booking or do not show up for a flight, a no-show fee may apply.

Refund Confirmation: After processing, a confirmation will be sent to your registered email address.

Passengers are encouraged to check the specific fare rules on their ticket or contact Vietnam Airlines for clarification.

For more detailed assistance on cancellation and refund terms, please contact Vietnam Airlines directly at 1900 1100 (24/7 Contact Center within Vietnam) / +84 24 3832 0320 (from outside Vietnam).