Airline Customer Service Agent

Airline Customer Service Agent

Airline customer service agents in major airports are responsible for making sure that passengers and their luggage safely board the right aircraft at the right time. In this role, you will often be the first person that passengers meet as they start their journey, so you need to give them a warm welcome and a positive experience.

If you like working in a lively, fast-paced environment, and you enjoy meeting people from different countries and cultures, this job could be perfect for you.

You need to have excellent customer service skills to greet, help and reassure passengers, some of whom may be anxious or upset.

Airlines set their own entry requirements and many employers ask for GCSEs or equivalent qualifications. Customer service experience and basic computer skills will also be useful.

Your daily tasks will usually include: dealing with passenger enquiries about flight departures and arrivals checking passengers in giving seat numbers providing boarding passes and luggage labels telling passengers about luggage restrictions weighing baggage and collecting any excess weight charges taking care of people with special needs, and unaccompanied children calming and reassuring nervous passengers.

You may sometimes help passengers through immigration and customs, or escort passengers who have night flight connections. You could also specialise in different areas of airport work, such as computer control.

In United States, the average airline customer service agents salary ranges from approximately $28,000 per year to $100,000 per year for Customer Service Manager. There are also many benefits such as annual bonus, company shares, retirement plans and medical benefits offered to these positions.

Remarks: The information and figures provided are intended as a guideline only. For those interested, please contact the respective airline headquarters (AirlinesHQ) for further information.