Passenger Service Agents

Passenger Service Agents

Airlines companies do employ personnel who work on the ground to ensure the smooth transport of passengers to and from their airplanes. A person who does this job is called a passenger service agent. Passenger service agents typically have a high school diploma and previous customer service experience.

Passenger service agents are hired by airlines to attend to customers before, after or between flights. People in this position work intensively with the public, answering questions and assisting passengers with various needs.

Some passenger service agents are hired to work on a part-time basis, while others work full-time. Work hours can be irregular, due to the fact that most airports operate 24 hours per day.

Taking reservations, issuing tickets, verifying passenger identification, printing boarding passes and helping travelers to check in their baggage at ticket counters are some of the responsibilities of passenger service agents. Ensuring the delivery of baggage and conducting security screenings of passengers and their baggage may be required as well.

Passenger service agents also work at departure and arrival gates where they check tickets, verify passenger counts and announce boarding sections. Other tasks include responding to telephone inquiries and providing flight departure and arrival information.

Passenger service agents also assist those needing special attention, including the elderly and unaccompanied minors, as well as passengers who have missed their flights.

The average passenger service agents salary in United States ranges from approximately US$28,000 per year. A head passenger service agents can earn up to US$55,000 per annum. This can differ from airlines to airlines, and the number of hours one clocks per month.

There are also many benefits such as annual bonus, company shares, retirement plans and medical benefits offered to these positions.

Remarks: The information and figures provided are intended as a guideline only. For those interested, please contact the respective airline headquarters (AirlinesHQ) for further information.