Fiji Airways Lost & Found

Fiji Airways Lost & Found

Passengers who discover that personal belongings have been left behind or checked baggage has not arrived should notify Fiji Airways or the airport handling agent as soon as possible.

The reporting procedure varies depending on whether the item was left onboard the aircraft, misplaced within the airport terminal, or involves checked baggage.

Prompt reporting allows the airline and ground handling staff to begin tracing procedures using available flight and baggage records.

Items Left on Board the Aircraft

Articles found inside the aircraft after arrival are collected by cabin crew during post-flight inspections. Items are recorded and transferred to the airline's ground handling representative or contracted lost property office for secure storage. Passengers who believe they have left belongings onboard should provide their flight number, travel date, seat number, and a detailed description of the missing item.

Items Lost at the Airport

Property misplaced inside terminal facilities, including check-in halls, security screening areas, departure gates, lounges, baggage claim halls, or public areas, falls under the responsibility of the airport operator. Passengers should contact the airport's Lost and Found office directly to report missing belongings.

Missing or Delayed Checked Baggage

Passengers whose checked baggage does not arrive at their destination must report the matter before leaving the baggage reclaim area. A Property Irregularity Report (PIR) is prepared using baggage tag information and flight details to begin the tracing process through the international baggage tracking system.

Recovery Process

When submitting a report, passengers should provide baggage tag numbers, booking reference, contact details, and a complete description of the missing item or baggage. Once located, baggage or personal belongings are returned according to local delivery arrangements or collected from the designated airport office. Valid identification and proof of ownership are required before items are released.

For further information on lost items, please contact Fiji Airways directly at +679 672 0888.