Fiji Airways Cancellation and Refund

Fiji Airways Cancellation and Refund

Fiji Airways provides cancellation and refund options according to the fare conditions attached to each ticket.

Eligibility for refunds, travel credits, or ticket changes depends on the fare purchased, the reason for cancellation, and applicable conditions published at the time of booking.

Passengers should review their fare rules before requesting any changes to confirmed reservations.

Cancellation Policy

24-Hour Cancellation Rule

Selected bookings qualify for cancellation within 24 hours of purchase when all eligibility requirements established by Fiji Airways have been satisfied.

Non-Refundable Tickets

Promotional and discounted fare categories may not qualify for monetary refunds after voluntary cancellation. Cancellation conditions are determined by the fare rules attached to each ticket.

Refundable Tickets

Flexible fare categories allow passengers to cancel their reservations and receive refunds after applicable cancellation fees and service charges have been deducted where required.

How to Cancel

Bookings may be cancelled through the Fiji Airways website, customer contact centre, airport ticket offices, or the travel agency that originally issued the ticket. Requests involving partially used tickets or complex itineraries may require manual processing.

Refund Policy

Eligible refunds apply to refundable tickets, airline-initiated cancellations, qualifying schedule changes, and unused government taxes where permitted. Approved refunds are returned to the original method of payment. Processing time varies according to payment provider, banking institution, and country of purchase.

Optional services, including prepaid baggage or seat selection, are refunded only when permitted under the applicable fare conditions or when the airline cancels the affected service.

For more detailed assistance on cancellation and refund terms, please contact Fiji Airways directly at +679 672 0888.