Air Astana Unaccompanied Minors Policy

Air Astana offers an Unaccompanied Minor (UM) service for children aged between 5 and 14 years who are travelling alone on Air Astana flights.

Here are some general guidelines for the UM service:

UM service must be requested at the time of booking and is subject to availability and additional fees.

Parents or guardians must fill out a UM form and provide contact information for themselves and the person who will meet the child at the destination airport.

UM passengers are assigned a designated Air Astana staff member who will escort them through check-in, security, immigration, and boarding procedures, and supervise them during the flight.

UM passengers are seated in a designated area of the aircraft, usually near the crew rest area or galley, and are provided with meals, drinks, and entertainment during the flight.

Upon arrival, the UM passenger will be escorted through immigration and baggage claim procedures by the designated Air Astana staff member, and will only be released to the designated person named on the UM form.

It's important to note that Air Astana's UM service is subject to certain restrictions and requirements, and may not be available on all routes or flights. Parents or guardians are advised to contact Air Astana customer service for more information and to make arrangements for the UM service well in advance of the travel date. Additionally, additional fees may apply for the UM service, and parents or guardians should be prepared to provide identification and other necessary documents at the time of check-in.

For further information on Unaccompanied Minors Policy, please contact Air Astana directly at +7 727 244 44 77 or email to info@airastana.com for further assistance.



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