SCAT Airlines Cancellation and Refund

SCAT Airlines Cancellation and Refund

SCAT Airlines permits ticket cancellations and refunds according to the fare conditions associated with each booking. The applicable rules depend on the ticket category, route, and timing of the cancellation request.

Cancellation Policy

24-Hour Booking Cancellation

Certain reservations may be cancelled shortly after purchase if the ticket satisfies the airline's applicable fare conditions and cancellation requirements.

Non-Refundable Tickets

Promotional and discounted fares may not qualify for voluntary refunds after ticket issuance. Cancellation charges or complete forfeiture of the fare may apply according to the fare rules.

Refundable Tickets

Flexible fare categories permit cancellations before departure with refunds processed after applicable administrative charges, cancellation penalties, and unused service deductions have been applied.

Flight Disruptions

Passengers affected by flight cancellations, significant schedule revisions, or operational disruptions initiated by SCAT Airlines may receive rebooking assistance or refunds in accordance with the applicable conditions of carriage.

How to Cancel

Bookings may be cancelled through SCAT Airlines ticket offices, authorised sales agents, customer service centres, or other official sales channels used for the original purchase.

Refund Policy

Eligible Refunds

Refund requests are accepted for refundable tickets, unused flight coupons, qualifying schedule changes, and airline-initiated cancellations. Airport taxes and government charges may also be refundable where permitted.

Refund Processing

Approved refunds are returned using the original payment method whenever possible. Processing time depends on banking institutions, card issuers, and payment providers.

Unused Optional Services

Purchased ancillary services, including seat selection or additional baggage, are refunded only where permitted under the associated fare conditions or when the airline cancels the affected flight.

Supporting Documentation

Passengers requesting refunds may be required to provide booking references, passenger identification, payment confirmation, and supporting documents for assessment.

For more detailed assistance on cancellation and refund terms, please contact SCAT Airlines directly at +7 7252 99 88 80.