Eastar Jet Lost & Found

Eastar Jet Lost & Found

Eastar Jet provides assistance for passengers who lose personal belongings during flights or within airport facilities. Lost property handling is managed through cooperation between the airline, airport authorities, and ground service providers.

Items Left on Board Aircraft

Items discovered after an Eastar Jet aircraft arrives at its destination are collected by cabin crew or ground handling staff. Identified belongings are recorded and transferred to the relevant airport lost property department or Eastar Jet representative for processing.

Passengers who leave items onboard should provide flight details, seat number, travel date, and a description of the missing property when making a report.

Items Lost at Airports

Belongings misplaced inside airport terminals, including check-in areas, departure lounges, boarding gates, and arrival facilities, are handled by the airport’s lost and found department.

Passengers should contact the airport authority responsible for the location where the item was lost. The recovery process may require identification documents and ownership verification.

Delayed or Missing Checked Baggage

Passengers whose checked baggage does not arrive at the destination must report the issue immediately at the baggage service counter. A baggage irregularity report is prepared with flight details and baggage information for tracking purposes.

Reporting Lost Property

Passengers should provide:

• Passenger name and contact details
• Flight number and travel date
• Baggage tag information
• Detailed description of the missing item

Recovery and Collection

Recovered items are stored according to airport and airline procedures. Passengers collecting found property must provide identification and confirm ownership details.

Eastar Jet recommends passengers keep valuable items, travel documents, electronic devices, and personal valuables in cabin baggage rather than checked luggage.

For further information on lost items, please contact Eastar Jet directly at +82 1544 0080.