South African Airways Lost & Found

South African Airways Lost & Found

If you have lost an item during your journey with South African Airways, you can follow these steps to report and recover it:

At the Airport

Immediate Reporting

If you realize you've lost an item at the airport or onboard shortly after disembarking, visit the airport's Lost & Found department or South African Airways' (SAA) local office immediately.

Provide detailed information about the item, including a description, the time, and place it was lost.

Contacting the Airline

If the item was lost onboard an SAA aircraft, the airline's staff can assist in retrieving it. Ensure you report the flight number, seat number, and a comprehensive description of the lost item.

Online Reporting

SAA may offer an online form or email contact for reporting lost items. Visit their official website to check the most current procedures for submitting a lost item claim.

Claiming Lost Items

Found items are typically held at the airport’s Lost & Found office or the airline's baggage service counter.

You may need to present valid identification and proof of ownership, such as a description, photo, or purchase receipt, to claim your item.

Contact Information

To inquire about lost items, contact SAA's customer service or the baggage services office at the airport where the item was lost or where the flight arrived.

Important Notes

Perishable, hazardous, or prohibited items may not be stored.

Unclaimed items may be disposed of, donated, or handled according to airport or airline policy after a certain period.

It’s recommended to act quickly and contact the airline or airport Lost & Found as soon as possible to increase the likelihood of recovering your belongings.

For further information on lost items, please contact South African Airways directly at +27 11 978 1111 or 0861 606 606 (sharecall in SA only).