South African Airways Cancellation and Refund

South African Airways Cancellation and Refund

Flight Cancellations by Passengers

Passengers can cancel their bookings; however, cancellation fees may apply depending on the fare class and the timing of the cancellation.

Refund eligibility and the amount depend on the fare conditions stated at the time of ticket purchase.

Non-refundable tickets may only allow for the refund of certain taxes and fees, if applicable.

Flight Cancellations by the Airline

If South African Airways (SAA) cancels a flight, passengers are entitled to either:

► A full refund of the ticket price, or

► Rebooking on the next available flight at no additional cost.

Compensation for additional expenses (such as meals or accommodations) may be offered in certain circumstances.

Refund Process

Refund requests can typically be made through SAA's online refund application form.

Passengers must provide their ticket details, proof of payment, and identification when requesting a refund.

Refunds are processed in the original form of payment and may take up to 60 working days to be completed.

Additional Notes

For tickets purchased through a travel agent or online travel agency, passengers should contact the respective agent to initiate the refund process. The agent will then submit the refund application to SAA on behalf of the customer.

Certain promotional fares and group bookings may have different cancellation and refund terms.

Passengers are encouraged to check the specific fare rules on their ticket or contact South African Airways for clarification.

For more detailed assistance on cancellation and refund terms, please contact South African Airways directly at +27 11 978 1111 or 0861 606 606 (sharecall in SA only).