Iberia Cancellation and Refund

Iberia Cancellation and Refund

Iberia provides a cancellation and refund policy based on the ticket fare conditions, route, and payment method.

Passengers should check their ticket type before requesting a refund, as not all fares are refundable.

Ticket Cancellation

Passengers can cancel their booking through the Iberia website, customer service, or travel agency, depending on where the ticket was purchased.

Some fares allow cancellations with a fee, while others, like fully flexible tickets, may be refundable without penalties. Promotional or basic economy fares are usually non-refundable.

Refund Eligibility

Refunds depend on the fare conditions. Business and flexible economy fares often allow full or partial refunds.

Non-refundable tickets may only be eligible for a refund in special cases, such as flight disruptions or medical emergencies. Taxes and airport fees on unused tickets may also be refundable in some cases.

Flight Disruptions and Involuntary Cancellations

If Iberia cancels a flight, passengers are entitled to a full refund or an alternative flight. Compensation may apply under EU Regulation 261/2004 if the cancellation is within Iberia’s control.

Refund Process

Refund requests can be submitted online via the Iberia website or by contacting customer service. Processing times may vary, but refunds are usually issued to the original payment method within 7–14 business days..

Passengers are encouraged to check the specific fare rules on their ticket or contact Iberia for clarification.

For more detailed assistance on cancellation and refund terms, please contact Iberia directly at +34 900 111 500 (24/7) or email to info@iberia.es.