Air New Zealand London Office

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Air New Zealand is the flag carrier airline of New Zealand. As of mid-2025, Air New Zealand operates flights to 20 domestic destinations and 30 international destinations across 18 countries and territories, including United Kingdom (UK).

Air New Zealand Aircraft (photo credit to Air New Zealand Official Facebook)

Contact Air New Zealand

Air New Zealand offers scheduled flights between London and Auckland / Wellington.

Air New Zealand London Contact Information
London Office Air New Zealand 3rd Floor, The Triangle 5-17 Hammersmith Grove London W6 0LG United Kingdom United Kingdom Passenger Sales, Reservations, Enquiries and Online Booking Help, please contact the following number: Toll Free: 0800 028 4149 Website: www.airnewzealand.co.uk Office Hours: 9:00 am - 5:00 pm (Monday - Friday) For any urgent matters outside office hours, please call +64 09 357 3000 (24 hours Contact Centre in Auckland). Air New Zealand check in counter: Zone D, Terminal 2 Baggage Services C/- ASIG Global Baggage Services Terminal 2, London Heathrow Airport United Kingdom Toll free (within UK): 0800 840 8069 Call Centre: 0344 375 4250 (charges apply for calls outside UK) Email: LHRT2supervisor@globalbaggage.co.uk Airport Name: London Heathrow Airport Air New Zealand London Office Location Map

Air New Zealand London Contact Information

London Office

Air New Zealand
3rd Floor, The Triangle
5-17 Hammersmith Grove
London W6 0LG
United Kingdom

United Kingdom Passenger Sales, Reservations, Enquiries and Online Booking Help, please contact the following number:

Toll Free: 0800 028 4149

Website: www.airnewzealand.co.uk

Office Hours: 9:00 am - 5:00 pm (Monday - Friday)

For any urgent matters outside office hours, please call +64 09 357 3000 (24 hours Contact Centre in Auckland).

Air New Zealand check in counter: Zone D, Terminal 2

Baggage Services

C/- ASIG Global Baggage Services
Terminal 2, London Heathrow Airport
United Kingdom

Toll free (within UK): 0800 840 8069

Call Centre: 0344 375 4250 (charges apply for calls outside UK)

Email: LHRT2supervisor@globalbaggage.co.uk

Airport Name: London Heathrow Airport

Air New Zealand London Office Location Map

Inquiries handled by Air New Zealand London Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web / Online Check-in
Airport Counter Check-in
Self Service Kiosk Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information
In-Flight Meals

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
Airport Facilities
Delayed Flights
Air New Zealand Codeshare
Air New Zealand Duty Free
Promotional Fares
Animals and Pets
Air New Zealand Lounges
Concierge Services

Airport Transfers
Sports Equipment
Airport Transportation
Seats Enquiries and Selection
Air New Zealand Mobile App
Visa on Arrival
Transit Information
In-Flight Duty Free
Receipts and Refunds
Travel Protection Plan
Star Alliance Codeshare
Air New Zealand Cargo
Airpoints

Air New Zealand Cabin Crew (photo credit to Air New Zealand Official Facebook)

Airpoints™ is Air New Zealand's loyalty programme, and anyone in the world is welcome to join. As an Airpoints member you'll earn Airpoints Dollars™ on all eligible Air New Zealand flights, as well as many partner airline and Star Alliance flights.

The airline has been a member of the Star Alliance since 1999.

If you're unable to find the answer from a local agent, please contact Air New Zealand bookings and enquiries center (24 hours) as stated below.